E-Bill provides our customers with a free, secure and user-friendly means of managing their NSTAR account over the Internet.
By registering with E-Bill, NSTAR customers will enjoy paperless billing and can make one-time payments, set up a recurring payment schedule, and view their bill history online.
Below are the answers to some frequently asked questions about NSTAR's E-Bill.
Introduction
- What is E-Bill?
- How do I register with E-Bill?
- I have multiple accounts with NSTAR. Can I view and pay bills for all my accounts at once?
- Can I make a one-time payment online?
- Can I schedule monthly payments to automatically debit my checking account?
- When will my payment be debited from my bank account?
- What if I want to continue receiving my paper bill?
- Why do you need my checking account information?
Password/Email
De-Enrollment Options
Technical Help
- What kind of computer equipment and software do I need for E-Bill?
- I'm a Mac user. Will I be able to access E-Bill?
- I'm an AOL user. Will I be able to access E-Bill?
- What Internet browsers should I use to access E-Bill?
- Is E-Bill secure? What security measures does E-Bill use?
- After I login to E-Bill, I have trouble reading the text on the screen. How do I fix this?
Introduction
What is E-Bill?
E-Bill is NSTAR's free electronic billing service. E-Bill provides our customers with a free, secure
and user-friendly means of managing their NSTAR account over the internet. By registering with
E-Bill, NSTAR customers will
enjoy paperless billing and can make one-time payments, set up a recurring payment schedule,
and view their bill history online.
How do I register with E-Bill?
Visit our E-Bill section to register. You will need to have a
current NSTAR paper bill handy upon initial registration. You will be required to enter two
pieces of information taken from your NSTAR bill in order to verify your account:
- NSTAR account number
- "Service provided to" name on your bill
I have multiple accounts with NSTAR. Can I view and pay bills for all my accounts at once?
You will have the ability to "link" all of you NSTAR
accounts into one profile. This will enable you to
quickly view bills for multiple accounts and pay monthly
bills for all accounts. Once you have registered one
account with E-Bill, select the "Linked Accounts" option
from My Profile and click on the "Link a New Account"
link. You will need the account number(s) and account
name(s) handy to link multiple accounts together.
Can I make a one-time payment online?
Yes, if you chose the "Pay Now" payment option, you will need to submit a payment amount
authorizing NSTAR to debit your checking account.
Can I schedule monthly payments to automatically debit my checking account?
Yes, if you choose to set up a recurring payment schedule, your
checking account will be
automatically debited each month.
When will my payment be debited from my checking account?
If you use the "Pay Now" payment method, your payment
amount will be debited from your checking account on the eve
of the payment date. If the payment was made on a
non-business day or after 2 p.m., the payment will be credited on the eve of the next business day.
If you have established a recurring payment schedule, your checking account will be debited 10 business days from the date your bill was rendered. Please note, a Recurring Schedule must be set up before a new bill is rendered. If you wish to pay a current balance, please use the Pay Now option and then set up a Recurring Schedule for future transactions.
What if I want to continue receiving my paper bill?
If your paper bill has been turned off and you would like to start receiving paper bills again,
simply log into E-Bill, select the "Linked Accounts" link from the left-hand navigation menu,
click "edit" and change the paperless setting.
Why do you need my checking account information?
Your checking account is required when you register for NSTAR's E-Bill features. Once registered,
you may choose to either "Pay Now" or create a "Recurring Schedule" within E-Bill. For your
convenience, your checking account information will be stored until you delete it from your
profile. E-Bill stores checking account numbers in an encrypted format to keep your bank
information secure.
Password/Email
What if I forget my password?
If you have forgotten your password, you may establish a new password online by clicking on
"Forgot Password" on the main login page. The "Forgot Password" feature requests the
answer to your secret question that was established when you registered for E-Bill.
To prevent unauthorized access to your NSTAR online account, you will be required to
verify basic information about your account.
What if I forget my username?
If you have forgotten your username you must call customer support at 800-592-2000.
Why do you need my email address?
An email address is required when you register for NSTAR's E-Bill features. You may choose to
receive email notifications when your NSTAR bill is available for viewing and confirmation
of online payments. You will also receive email notifications if an online payment has been
denied by your bank and for other payment related activities.
De-Enrollment Questions
How do I de-enroll from NSTAR's Direct Pay program?
Upon making your first payment via E-Bill, any existing
recurring payment agreements, which includes Direct Pay,
will be terminated. You will no longer be a Direct Pay
customer and will automatically become an E-Bill
customer.
How do I de-enroll from Checkfree?
If you pay your NSTAR bill through CheckFree or your financial institution's web site,
switching to E-Bill is easy. Simply log on to
E-Bill
and click on the "Receive and pay your bill using NSTAR's E-Bill" message.
By choosing this link, NSTAR will take care of removing you from enrollment with CheckFree
or your current financial institution's site. You will be directed to our payment options page
where you may choose your banking preferences and set up an account with us.
Technical Help
What kind of computer equipment and software do I need for E-Bill?
You need a computer, modem, internet access and one of the following recommended Internet
browsers:
- Microsoft Internet Explorer 5.5 or higher
You can use either a Macintosh or a Windows computer.
I'm a Mac user. Will I be able to access E-Bill?
Currently, Mac users can only access E-Bill if you are able to run Windows on
your Mac and use Microsoft Internet Explorer 5.5 or higher for Windows.
I'm an AOL user. Will I be able to access E-Bill?
Yes, as long as you're using a supported Internet browser in conjunction with your AOL software.
AOL versions 4.01 and higher should include an approved version of Microsoft Internet Explorer.
You can also use an approved Netscape browser separate from your AOL software if you choose.
What Internet browsers should I use to access E-Bill?
We recommend the following internet browsers:
- Microsoft Internet Explorer 5.5 or higher
Is E-Bill secure? What security measures does E-Bill use?
Yes, E-Bill is secure. E-Bill uses SSL (Secure Socket Layer) to encrypt the communication
between our customer's browser and the nstar.com servers. E-Bill also stores bank account
numbers in an encrypted format.
After I login to E-Bill, I have trouble reading the text on the screen. How do I fix this?
Most likely, the "Text Size" setting in your Internet Explorer browser is set too small.
To fix this, simply select "View" on your toolbar, and select "Text Size." Then choose a larger text size option.
This should increase the text size on your screen.
