Work Order Application
Whether you are planning new construction, renovating an existing structure that will require a service upgrade or relocation, or are in need of temporary service, there are a number of key steps it is important for you and your customer to know for work to get started.
Work Order Application
For NSTAR to initiate your request, you will need to fully complete a Work Order Application. The Work Order Application can be filled out electronically right here on NSTAR's web site.
You also have the option of downloading the application from this page in Microsoft Word format and filling it out. Simply email the completed form to email@example.com or fax it to 781-441-8721.
Please note some of the most important areas of the Work Order Application to be completed:
- Customer contact names, including a Federal Tax Number for Commercial customers or a Social Security Number for residential customers.
- Customer load information (Connected load in KVA).
- A brief description of the work being performed.
- The number of meters required, as well as a completed M-13 form (Please note when applying electronically the M-13 form is included in the electronic application under the section titled "Identification of Meter Sockets").
- Generator and motor information including Locked Rotor Amps.
- Two copies of the city/town approved site plan, full size and to scale, indicating the location of new utilities. For new subdivisions, please provide the entire subdivision layout on CD-Rom or diskette.
Once a completed Work Order Application is received and the associated Deposit or Fee is paid, an NSTAR representative will generate a Work Order number and you will be contacted within five business days with that number.
Private Property Rights
The customer may be required to provide private property rights (i.e. easement or license) or NSTAR may be required to obtain public way rights from the city or town your project is located in. This can certainly impact a project, and should be addressed early on in the process, as some cities and towns meet only once a month to review and approve rights.
The customer is responsible for excavating; installing conduit and backfilling (if electric service is underground), as well as any tree trimming or clearing that may be necessary on private property. Remember to contact NSTAR for an inspection prior to any backfilling.
Customer Costs and Approvals
In order for construction to be scheduled, all customer costs do need to be paid and NSTAR needs to receive all required property approvals. Before NSTAR can energize the new line, the customer also needs to obtain the approval of the town wiring inspector and provide such approval to NSTAR.
The following are estimated schedules for you to use as a guidleline for your own particular project:
- Please allow four weeks for small or simple temporary service projects.
- Please allow 10 to 20 weeks for medium sized or complex temporary service projects.
- Please allow 16 to 30 weeks for large projects including residential and commercial developments.
- Please allow 52 weeks or more for customer stations, TNV's or SNV's.