Frequently Asked Questions

Below are the answers to some frequently asked questions regarding NSTAR's trimming of trees near our electric distribution lines.

I noticed a tree branch on or near wires. Who should I report this to?
If you believe a tree is in need of trimming you can fill out the Tree Trimming Request Form and an NSTAR representative will contact you after the site visit with further information.

The initial site visit may take up to 4 weeks, with emergency work being prioritized first. Also, depending on the location of the wire and trees, you may need to contact an independent tree crew.

A tree I would like to remove is near power lines. What steps do I need to take to allow a contractor to remove the tree?
An NSTAR employee can cut power to and relocate the line to allow the tree to be safely removed. To schedule this work, please call 800-592-2000. There is a fee associated with having an NSTAR perform this service.

NSTAR was trimming trees in my neighborhood and left debris. Will it be cleaned up?
NSTAR will clean up left over debris after planned and scheduled tree maintenance. It may take crews a few trips over a few days to collect debris. However, NSTAR does not remove debris as a result of emergency work, for instance after storms. Some of this debris may be the responsibility of the town or customer.

What do the blue "X" marks found on trees in my neighborhood mean?
Trees with a blue "X" are being considered for removal by NSTAR during scheduled tree maintenance.